Did you know that electronic commerce moves about 50 million packages a year? And that also, it grows 20% annually? Now think about the times that a delivery man cannot find the recipient of a package at his home. This translates into comings and goings of the carrier until delivery is possible, leading to increased vehicle movement, traffic congestion, and, therefore, increased emissions. The last mile, that last step in the delivery process, in which the merchandise finally reaches the customer’s door, has an undeniable (and increasing) environmental impact.

This was the starting point for Koiki, a parcel company, created in 2015, whose main objective is to improve sustainability and efficiency in the delivery of the last mile, offering a sustainable solution to the increase in online purchases. And in addition to having this environmental component, it generates employment opportunities for groups with difficult employability (such as the long-term unemployed or people who have some type of disability).

Your delivery men, the so-called cookies bear a great responsibility for the success of this innovative delivery method. They always move in sustainable means of transport: on foot, by bicycle, on an electric scooter (and, in some specific cases, due to the nature of the postal code, also in an eco-efficient vehicle ). The key lies in the wide network of micro-distribution centers that they have, always at the neighborhood level, very close to the neighbors and recipients of the packages they distribute. Only during the past 2020, they delivered about 400,000 sustainable packages, which meant a saving of 172 tons of CO 2

This type of business management, which integrates the economic, environmental, and social aspects, is what led Fundación Repsol to support the project, acquiring 35% of Koiki’s capital through its impact investment company. And the fact is that Fundación Repsol, through this initiative, is promoting the growth of companies working for a more sustainable and inclusive energy transition.

As Luis Casado Padilla, Director of Repsol Impacto Social, a company like Koiki, points out, with this vision of triple impact, it is a seed in the society of change and towards what the business sector and any economic activity are tending in the future. In this case, it is about helping to solve one of the challenges of the energy transition, betting on more sustainable mobility.

To the boost that Koiki has been receiving from Fundación Repsol since 2019, the recent investment that SEUR has made is added, with a 7% stake in its capital and the contribution of a significant volume of business in the proximity distribution. Milestones represent clear support in the expansion strategy of the logistics network of this sustainable last-mile delivery company.


That the koikis always work at the neighborhood level, where the recipients of the packages they transport live, gives this delivery system a feeling of closeness and trust, almost like neighbors. As Nerea Ortiz, Koiki’s network manager, explains, what we want to achieve with this is a closer and more personal relationship between the delivery person and the customer. Something like the relationship that was established with the postman of a lifetime.

This was especially notable during the first weeks of lockdown from the pandemic. At that time, the cookies felt that they were the only contact that many people could have with the outside. Nerea Ortiz recalls that then they were very aware of the importance of their work and felt that they were almost heroes.

And this is a job that goes beyond mere delivery. In this case, the koikis have, daily, the opportunity to actively participate in the life of the neighborhood and to be more visible in society. It is not surprising that, when the holidays arrive, they count the days they have left to return to work since being able to dedicate themselves to this, confirms Nerea Ortiz, empowers them, and makes them especially excited.

It is precisely this human factor that, as Patricia de Francisco, head of marketing and sales, points out, gives Koiki meaning.  It is very gratifying to see the professional and personal development of the delivery people and to know that they have financial stability. Both they and the rest of the team that works at Koiki are aware that we are part of a positive change for the world society, of course, but there is also environmental change.

They make sure that a customer receives the merchandise he has bought online on the day and at the time that is best for him. Not surprisingly, one of Koiki’s mottos is “whenever you want. ” That is to say, this innovative delivery method, in addition to being respectful with the environment, also improves the customer experience that, unlike what happens with the last mile system that we all know, no longer have to regret the delays that he supposes that the delivery man goes to his house when he is not there.


Koiki is already in 17 Spanish provinces, with 52 active micro- centers at the neighborhood level and another 100 are waiting to be launched soon. To carry out its delivery work, it relies on two consolidation centers where shipments are received and classified. They are located in Madrid and Barcelona, ​​in collaboration with social entities, Fundacion Juan XXIII and Grup Cooperatiu TEB, respectively. From these strategic points, the merchandise is distributed to the micro-centers located in different neighborhoods. It is estimated that, between these two centers, more than 10,000 packages can be managed per day, which will be delivered without emitting CO 2. Koiki’s objective for 2022 is to be present in the urban centers of the 150 cities with more than 50,000 inhabitants throughout Spain and to continue generating more employment opportunities among groups at risk of exclusion.