Small and big businesses are the most active users of IP telephony services and a driver for the development of new services in the telecom market. Many CEOs who are not yet familiar with IP telephony believe that it applies exclusively to telephone offices. In fact, this is a delusion. Its functionality helps to solve a large number of business tasks, including organizing work without an office at all.
One of the main advantages of IP telephony is a fast connection with minimal financial investment. Only the Internet is needed for successful dialogue, and you can receive and make calls using existing equipment: mobile phones, PCs, or laptops. The process of connection takes nearly one working day (it all depends on the current conditions and the situation in the region). Thus, virtual phone number in India is becoming more and more popular.
The communications go through the cloud technologies, and the hardware is located on the territory of the service provider (for example, a trustworthy Freezvon Company). The servers can be geographically located in other countries where there are also backup Internet channels, which guarantees the stable operation of telephone communications.
Profitable socializing
The cost of connecting depends on the number of employees who are directly involved in receiving and processing phone calls. The cost of the service also depends on the geographical area, so it’s recommended to find out about the prices on Freezvon’s website. IP telephony is easily scalable both in the direction of increasing the number of lines and their reduction.
Another opportunity to save money is to connect the Indian phone numbers of employees (work and mobile) to one virtual PBX. Thus, the company creates a unified telephone network within which communication is not charged. Employees talk to each other for free, even when calling from other cities and countries.
Improving the quality of service
Big and small companies use IP telephony to automate complex business processes in order to simplify the work of employees and increase the level of service.
- The call recording service helps to monitor compliance with sales scripts, determine the level of competence of employees and the reasons for customer dissatisfaction, etc. Call recording also makes sure companies remain compliant with legal requirements such as GDPR, which requires organizations to record certain types of personal data, including sensitive information. These recordings can be perceived as evidence in case any disputes arise.
- The voicemail works based on Artificial Intelligence and can conduct conversations with customers like a real person by asking clarifying questions, fixing agreements, etc.
- The greeting messages allow organizations to create a pleasant impression of the company itself. This option makes it easy to quickly familiarize a person with brief information about the organization’s working hours, save time and effort for employees, and also keep a potential client until the operator becomes available.
Of course, the list of additional pleasant options for virtual numbers in India is much longer, so you can get acquainted with it via the official Freezvon site.
Feel free to create virtual offices
If a company does not have the opportunity to open an office in India, its owner can create a virtual office using IP telephony. Connect the virtual number and conduct all communications remotely. Such numbers are not tied to the address of the company and the location of subscribers, so customers do not even realize that their calls are processed by employees who are geographically located in other cities and countries.
Virtual offices can be created for each branch of the company and then combined into a single telephone network. As a result, the organization gets the opportunity to set up the distribution of customer requests depending on the number of incoming calls, keep statistics for each branch, and record telephone conversations. IP telephony is easily integrated into the current infrastructure, maintaining end-to-end internal numbering, so it can also be used for a phased transition of offices from an analog PBX to a virtual one.
