Ukufumana isiqinisekiso se-ISO 9001 kudla ngokubonwa njengemfuneko yokuthotyelwa, kodwa kungaphezulu koko. Amashishini amkela i-ISO 9001 ngobuchule akafikeleli nje kwimigangatho—avula amathuba amatsha okukhula, ukusebenza kakuhle, kunye nokwaneliseka kwabathengi. Nokuba ucinga nge Ikhosi ye-ISO 9001 okanye ukuphonononga nje ukuba unganceda njani kumbutho wakho, ukuqonda amandla awo ngaphaya kokuthotyelwa ngundoqo.
Ngoko ke, Yintoni ISO 19001? Ngumgangatho ovunyiweyo wehlabathi wolawulo lomgangatho oyilelwe ukuphucula iinkqubo, ukunciphisa imingcipheko, kunye nokuqhuba ukugqwesa kokusebenza. Kodwa xa isetyenziswa ngokufanelekileyo, iba sisixhobo sokuguqula amashishini ajonge ukukala, ukwenza izinto ezintsha, kunye nokwakha impumelelo yexesha elide. Le bhlog iphonononga indlela onokuyisebenzisa ngayo i-ISO 9001 njengesixhobo sobuchule kunebhokisi yokujonga nje ukuthotyelwa.
Isiqulatho
- I-ISO 9001 Iqhuba Njani Ukukhula kweShishini
- isiphelo
I-ISO 9001 Iqhuba Njani Ukukhula kweShishini
Amashishini amaninzi ajonga i-ISO 9001 njengemfuneko yophicotho-zincwadi okanye imimiselo yoshishino. Nangona kunjalo, izibonelelo zayo zihamba kude ngaphaya kweebhokisi zokuphawula. Ngezantsi ngamanye amaqhosha e-ISO 9001 anokufaka isandla kwimpumelelo yeshishini ixesha elide:
Ukuphucula ukusebenza ngokuSebenzayo
I-ISO 9001 ikhuthaza amashishini ukuba alungelelanise iinkqubo zawo, ukunciphisa ukungasebenzi kunye nenkcitho. Ngokusebenzisa iinkqubo ezisemgangathweni, iinkampani zinokucutha iimpazamo, zandise ukusetyenziswa kwezixhobo, kwaye ziqinisekise ukungaguquguquki komgangatho wemveliso kunye nenkonzo. Oku kukhokelela ekuphuculweni kwemveliso kunye nokunciphisa iindleko. Indlela ecwangcisiweyo iphinda incede amaqela asebenze ngokufanelekileyo, ukunciphisa imfuno yokusebenza rhoqo kunye nomzuzu wokugqibela wokusombulula iingxaki. Ngokuhamba kwexesha, oku kusebenza kakuhle kuguqulela kulondolozo lwemali olubalulekileyo kunye nokuphuculwa komsebenzi jikelele.
Ukomeleza ukwaneliseka kwabaThengi
Ugxininiso lwabathengi lusembindini we-ISO 9001. Isakhelo siqinisekisa ukuba amashishini ahlala ebeka iliso kwingxelo, ajongane neenkxalabo zabathengi, kwaye aphucule iminikelo yawo. Ngenxa yoko, amashishini akha ubudlelwane obuluqilima, aphucule amazinga okugcina, kwaye afumane ukhuphiswano ngokuzisa ixabiso elihambelanayo. Abathengi abonelisekileyo baya kubonelela ngeshishini eliphinda-phindayo kunye nokuhanjiswa okuhle, ukuqhuba ukukhula kwengeniso yexesha elide. Ukugxila kwiimfuno zabathengi kukwanceda iinkampani ukuba zilindele utshintsho lwemarike kwaye zilungelelanise iinkonzo zabo ngokufanelekileyo.
Ukuququzelela uPhuculo oluQhubekekayo
I-ISO 9001 ikhuthaza inkcubeko yophuculo oluqhubekayo ngokufuna amashishini ukuba ahlole iinkqubo zawo rhoqo. Ngokuthatha izigqibo eziqhutywa yidatha, iinkampani zinokuchonga iindawo zokucokisa, zivelise izinto ezintsha zokusebenza kwazo, kwaye zihlale phambi kweendlela zentengiso. Oku kuziqhelanisa kukhuthaza impumelelo yexesha elide kunye nokomelela. Uvandlakanyo lwentsebenzo lwarhoqo luqinisekisa ukuba ukusilela kuyasonjululwa ngokukhawuleza, kuthintelwa ukudodobala. Amashishini amkela uphuculo oluqhubekayo asebenza ngokukhawuleza kwaye axhotyiswe ngcono ukuphendula ukuphazamiseka kweshishini.
Ukonyusa isidima seMarike
Isiqinisekiso se-ISO 9001 sibonisa abaxumi, abachaphazelekayo, kunye namaqabane ukuba ishishini libeka phambili umgangatho kunye nokusebenza kakuhle. Oku kuthembeka kwandisa isidima senkampani, kuyenza ibe nomtsalane ngakumbi kubathengi abanokubakho kunye nokwandisa amathuba entsebenziswano kunye nokwandisa. Abathengi abaninzi kunye nemibutho bakhetha ukusebenza kunye namashishini aqinisekisiweyo, ukunika iinkampani inzuzo yokukhuphisana. Udumo oluqinileyo lwentengiso lukwavula iingcango kwiimarike zehlabathi, lunceda amashishini ukuba andise ngaphaya kokufikelela ekuqaleni.
Ukwandiswa koNxibelelwano lwaBasebenzi
I-ISO 9001 iseka iindima ezicacileyo, uxanduva, kunye neenjongo, inika abasebenzi isakhelo esicwangcisiweyo. Xa abasebenzi beqonda okulindelekileyo kwaye beziva bebandakanyeka kwimigudu eqhubekayo yokuphucula, ukubandakanyeka kwabo kunye nenkuthazo yabo iyanda, okukhokelela ekusebenzeni okungcono kunye nokutsha. Inkqubo echazwe kakuhle ikhuthaza uxanduva, iqinisekisa ukuba ilungu ngalinye leqela linegalelo kwiinjongo zombutho. Ngaphezu koko, abasebenzi abasebenza kwindawo ecwangcisiweyo, eqhutywa ngumgangatho bafumana ukwaneliseka okuphezulu komsebenzi kunye nokukhula kobuchule.
Ukwandiswa kwamathuba oShishino
Amashishini amaninzi kunye nabathengi bafuna isatifikethi se-ISO 9001 njengento efunekayo kwintsebenziswano. Amashishini aqinisekisiweyo afumana ukufikelela kuluhlu olubanzi lwamathuba, kubandakanywa izivumelwano zikarhulumente kunye neemarike zamazwe ngamazwe. Olu lwando lunokubakho luqhuba ukukhula kwengeniso kunye nokuzinza kwexesha elide. Ukuthotyelwa kwe-ISO 9001 kukwabonisa ukuzibophelela ekugqweseni, ukwenza umdla wabatyali-mali kunye namaqabane anobuchule kube lula. Njengoko imizi-mveliso ikhula, amashishini anezatifikethi ezamkelweyo agqama njengemibutho ethembekileyo necinga phambili.
Ukomeleza uLawulo loMngcipheko
I-ISO 9001 inceda amashishini ukuba achonge kwaye athobe imingcipheko ngaphambi kokuba inyuke ibe yimiba emikhulu. Ukufuna iinkampani ukuba ziphumeze amanyathelo okuthintela kunye namanyathelo okulungisa kuqinisekisa ukuba izoyikiso ezinokubakho kwimisebenzi, ukwaneliseka kwabathengi, okanye ukuthotyelwa kulawulwa ngokuqhubekayo. Le ndlela icwangcisiweyo yokunciphisa umngcipheko inciphisa ukuphazamiseka kwaye yongeza ukomelela kweshishini. Ukongeza, imibutho elawula ngokufanelekileyo imingcipheko ikulungele ukujongana nokuguquguquka kweemarike kunye nemingeni yoshishino, ukuqinisekisa impumelelo ezinzileyo.
isiphelo
I-ISO 9001 ayithethi nje ngokuthobela—sisixhobo sobuchule sokukhulisa ishishini. Ngokuphucula ukusebenza kakuhle, ukwaneliseka kwabathengi, kunye nokuthembeka kwemarike, amashishini angavula amathuba amatsha kwaye aqinise isikhundla sawo kwishishini. Iinkampani ezisebenzisa i-ISO 9001 ngokufanelekileyo zihlangabezana nemigangatho yoshishino kwaye zidala isiseko sempumelelo ezinzileyo. Cinga ngezifundo ze-Knowledge Academy zokwandisa ukuqonda kwakho i-ISO 9001 kunye nokuqhuba impumelelo yeshishini.
