Top White Papers and Webcasts

  • Customers have come to prefer solving their issues & answering their own questions. Customers only seek direct interactions when they unsuccessfully exhaust their self-service options. Build an all-in-one knowledge base, community, and customer portal. Learn how with Zendesk Guide.

  • Agencies that integrate back-office processed with cloud-based services, advanced analytics and talent management solutions can reduce costs, maximize efficiencies and transform employee recruitment and retention. Learn more by reading this interview brief by GovLoop with Infor industry thought leaders.