Top White Papers and Webcasts

  • The modern business IT ecosystem is extremely complex, with a myriad of connected devices, networks, and core business applications. Delivering a seamless and incident-free experience has never been more difficult — or more important — as every employee in an organization relies on a whole stack of technology to complete everyday tasks. A service management software-as-a-service (SaaS) solution can help businesses modernize and streamline their IT management operations. Read this Forrester Total …

  • An EMA Report Digital Experience Management (DEM) has evolved from traditional network monitoring and application performance management (APM) to become an overwhelmingly important component of IT service delivery and IT-to-business alignment.  Featuring recent EMA research on digital, user and customer experience management, this white paper explores the many dimensions of digital experience management and provides insights into: The expanding scope and use cases for DEM  Why companies …