Top White Papers and Webcasts

  • In order for IT service providers to succeed, it's paramount that they find a competitive advantage and continually develop new ways to find additional revenue streams. IT service providers need to be able to do it all for their clients – from managing entire technology infrastructures to responding quickly to a multitude of end-user needs. With a growing number of issues to resolve and limited technicians at hand, how can IT service providers operate efficiently while providing top-notch service …

  • The modern business IT ecosystem is extremely complex, with a myriad of connected devices, networks, and core business applications. Delivering a seamless and incident-free experience has never been more difficult — or more important — as every employee in an organization relies on a whole stack of technology to complete everyday tasks. A service management software-as-a-service (SaaS) solution can help businesses modernize and streamline their IT management operations. Read this Forrester Total …