Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer.
Download this eBook. Learn how you can:
Design a successful digital customer engagement strategy
Provide agents with a 360-degree view of the customer across all digital channels and voice
Organizations today are under tremendous pressure to deliver a higher quality of products and services at lower costs, and to do so using existing resources. Any expenditure companies do make to help them achieve this goal is expected to deliver a measurable, hard-dollar ROI — and to deliver it quickly.
The Internet of Things (IoT) is creating new opportunities for companies to enhance their products, gain business insights and differentiate their offerings. This whitepaper defines an ROI model for …